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Equal
opportunities

We believe that being an employer that provides equal opportunities to all is an important key to our future success. It is our people’s skills, knowledge and attitudes that matter. We have zero tolerance for discrimination.

At Transcom, there is no difference between women’s and men’s basic salary and remuneration. This holds true for all employee categories.

We have collective bargaining agreements in place in five countries: Italy, Netherlands, Norway, Spain and Sweden. The total number of employees in these countries amounted to 9,562 at the end of 2016, corresponding to 35 percent of the total number of employees in the Transcom Group.

A unique position that Transcom is proud to fill in many markets is that of a platform for career development for young people and new graduates. In many countries, we are a top employer of people aged 18-26. Our agents learn about direct client interaction in a dynamic environment, strengthening their communication and technology skills; they become product specialists, handle conflicts and, in turn, are rewarded for a job well done. Transom is proud of the role we play in the lives of our current and former employees.

Information on Employees and other workers

North Eur. Continental Eur. English-speaking markets & APAC Corporate Total
Permament employees
   – female 1 515 4 141 6 083 109 11 848
   – male 1 560 1 716 5 006 160 8 442
TOTAL PERMANENT EMPLOYEES 3 075 5 857 11 089 269 20 290
Temporary employees
   – female 897 3 562 33 6 4 498
   – male 1 010 1 883 22 4 2 919
TOTAL TEMPORARY EMPLOYEES 1 907 5 445 55 10 7 417
Full-time employees
   – female 1 395 3 564 5 131 77 10 167
   – male 1 523 1 738 4 244 116 7 621
TOTAL FULL-TIME EMPLOYEES 2 918 5 302 9 375 193 17 788
Part-time employees
   – female 1 012 4 139 985 38 6 174
   – male 1 052 1 861 784 48 3 745
TOTAL PART-TIME EMPLOYEES 2 064 6 000 1 769 86 9 919
Note: Latin America is excluded, as Transcom is exiting Latin America. At the end of 2016, there were a total of 1,141 employees in Latin America. Transcom uses SAP to store and analyze personnel data.

Gender distribution, all employees, 2016

Gender distribution, managers, 2016

Transcom’s Board of Directors currently consists of 83 percent men and 17 percent women. The ratio is the same for the Group Executive Management team.

50 percent of Board members are between the ages of 30 and 50, and 50 percent are over 50 years old. 67 percent of the members of the Group Executive Management team are between the ages of 30 and 50, and 33 percent are over 50 years old.